Our Service

Service evaluations

PRESSING THE RIGHT BUTTONS

You can ask customers hundreds of questions, but are you getting the right answers?

More importantly, are you asking the right questions, or using the right techniques to get those answers?

To deliver on your brand promise, and meet customers’ expectations, it’s important to know how they feel.

What do they expect from your product?
Do they wait long for service?
Do they really like your ads and products?
Are your sales reps friendly?
Do they sound genuine?
Are they doing the selling and exposing all of your products?
From rational to emotional, we consider all the various waves on which customers may think.

LUCENT’S EVALUATION METHODOLOGIES
Using qualitative and quantitative methods, we analyze factors like customers’ mood, the quality of your service, and how long they waited to receive service. Understanding what shapes their perception goes a long way in drawing an accurate analysis.

Tools we use include:

Surveys
Focus groups
Depth interviews
Exit interviews
Intercepts
Mystery shopping

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Research

  • Focus Groups
  • Product Testing
  • Service Evaluations
  • Mystery Shopping
  • Brand Audits
  • Discover More

Customer Experience

  • CX Strategy
  • CX Outsourcing
  • Omnichannel Orchestration
  • Customer Insights
  • Sales as a Service
  • Discover More

Marketing

  • Digital
  • Advertising Analytics
  • Direct
  • Experiential
  • Branding
  • Discover More
  • IT Strategy
  • Software
  • Hardware
  • Mobile App Development
  • Website Development
  • Discover More

Human Resources

  • Recruiting Technology
  • Ai Resume Parsing
  • Policy Development
  • Employee Feedback
  • Candidate Interviewing
  • Discover More

Training

  • Knowledge Base
  • Continuous Development
  • Technical
  • Team
  • Managerial
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Engage Us

Contact Info

Lucent Research Limited P.O. Box 1024 Business Centre Port of Spain Trinidad, West Indies.

1-868-687-2144

info@lucentresearchtt.com

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