Stakeholder Consultation Management

Open floors… open discussions

Data tells stories. But how do you find the storyline in the midst of a noisy townhall, where emotions are running high?

  • How do you‘ feel out’ the emotional frequencies that punctuate the air, and identify the real issues, as stakeholders/customers and management collide to tell each other’s side of the story?
  • Do you have the skilled personnel to control the noise, and transform the ideas into useful information that could assist you in making informed decisions on behalf of your stakeholders?

Public consultations can be hectic – especially when discussing heavy issues like a new industrial project, building a new highway through someone’s neighbourhood, a new bill, or a recalled product.

In the midst of this enlightening, but sometimes tense process, how do you ensure that each side is being heard, and that their concerns, stories, and suggestions are being properly recorded and analysed?

From moderating the session to escorting someone to the mike, to recording dialogue, Lucent Research manages this aspect of consultations for you.

It’s as easy as:
  1. We capture information via written, audio and video recording
  2. We reproduce and format the data collected, and analyse it to help you to make informed, business decisions that foster positive, mutually beneficial relationships with you and your stakeholders
  3. We present you with an easy-to-read report that outlines the proceedings, and notes findings, stakeholder expectations, and recommendations

When you have a room filled with people, most of whom have something to say, and emotions are running high, you need a dedicated resource to manage the proceedings.